Privacy and Cookie Policy and Return Policy


How will we use the information about you?

We collect information about you to process your order, manage your account, and, if you agree, to e-mail you about status of your order, status of your payment, delivery instructions, information about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may provide you with the purchased services and deliver purchased products.

Amasty will not share your information for marketing purposes with companies outside the group.

In processing your order, we may use information from fraud protection agencies.


How long do we store the information?

We store your personal information (such as name and e-mail address) for as long as you use our extensions or services. This allows you do be able to download free updates and to contact us for support. We store billing details of your company for 10 years as required by tax law, which may be used for audition or other legal purpose.

In case you would like your personal information to be removed, updated or modified, please contact us.



We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have right at any time to stop us from contacting you for marketing purposes or using your information for marketing purposes.


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail us at We provide this information free of charge.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. 



Cookies are text files placed on your computer’s browser to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 

Cookies are also used to handle the same visitor session while you browse between pages of the website.

For further information visit

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in some cases some of our website features may not function as a result.

For the list of cookies we collect see the List of cookies we collect section.


Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this website page/block. This privacy policy was last updated on 4th of August, 2019.


How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • - by e-mail (
  • - or write us at CrystalCollectorShop Mata harihof 11 1087 HS Amsterdam The Netherlands.


Privacy policy last updated on 4th of August, 2019.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.



When we deliver your Goods to you we will include a dispatch note with information on how to return Goods to us. Returns details are set out here (if you don't have your dispatch note to hand) click here if you want to return any Goods, you must complete the returns section on the dispatch note and enclose this with the Goods you are returning.

You can, at any time within twenty eight (28) days of receiving Goods from us return any Goods to us.

Other Goods may be added to this list from time to time.

The terms of this Part 3 do not affect your legal rights in respect of faulty, incorrect or damaged Goods, which you will be entitled to return in accordance with your rights set out under the heading "Your legal rights to cancel the contract (faulty Goods)" below. When returning any Goods to us, please follow one (1) of the options and instructions on our returns page click here

Once you decide to return the Goods, you must not use them and you must take reasonable care of them while they remain in your possession. All labels must remain intact. The Goods must be returned to us intact, unused and undamaged as soon as reasonably possible. We will refund you the price paid for the Goods returned using the payment method you used when purchasing the Goods within fourteen (14) days' of receiving your return.

Your legal rights to cancel the contract (non-faulty Goods)

Separately to your contractual rights to return Goods within twenty eight (28) days, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations"). If you wish, you may notify us via informing us that you have changed your mind in respect of the Order, and that you wish to cancel your contract before the end of the statutory cancellation period fourteen (14) days from the next working day after you receive the Goods). If you do change your mind, and want to cancel the contract before the end of the statutory cancellation period, you may complete the Withdrawal Form here and return it back to us. You will find details on how to send this back to us on the Withdrawal Form itself, or you can cancel your order by forwarding the Withdrawal Form by email to You must then return the Goods to us within fourteen (14) days of giving us notice of your cancellation/withdrawal in the manner specified on the Returns page to receive your refund.

Your legal rights to cancel the contract (non-faulty Goods)

We are under a legal duty to supply goods that are in conformity with this contract. See the summary below of your key legal rights in relation to the Goods. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to cancel the contract between us and one (1) (or more) of the following remedies, depending on when you notify us:

within thirty (30) days'- if your Goods are faulty, then you can get an immediate refund.
up to six (6) months'- if your Goods are faulty and cannot be repaired or replaced, then you may be entitled to a full refund, in most cases.
up to six (6) years'- if your Goods do not last a reasonable length of time, within a period of six (6) years', you may be entitled to a part refund.
If you require detailed information in respect of your key legal rights, please visit the Citizen Advice website or call 03454 040 506.

If you wish to exercise your legal rights to reject Goods, you must either return the Goods in person to where you bought them, post them back to us, or (if they are not suitable for postage), allow us to collect them from you. We will pay the costs of postage or collection if the Goods are faulty.

Please remember to complete the dispatch note with your returned Good(s). Provided you have notified us in writing that you wish to cancel your Order under the Consumer Contract Regulations, and the return of your Goods also meets the terms of this Part 3 or Part 4, you will be entitled to a full refund including basic delivery cost (such costs equal to the least expensive delivery method costs that we offer), if applicable. We may also reduce your refund of the price of the Goods (excluding the costs of delivery) if you have failed to take reasonable care of the Goods, whether whilst in your possession, or when returning the Goods, by way of compensation, to either repair the Goods or cover any of our loss caused by the damage.

If you do not change your mind and exercise your cancellation rights under the Consumer Contract Regulations, the delivery cost of returning the Goods to us is your responsibility.

Returning Goods by Post (International & European orders)

If you wish to return your Goods by post, follow the instructions outlined below:

write your name, address, postcode and order number on the returns section of the dispatch note;

complete the dispatch note and enclose it with your Goods;

ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel;

the returns address is CrystalCollectorShop Mata Harihof 11 1087 HS Amsterdam The Netherlands

send the parcel (with enclosed dispatch note) to us using the nominated carrier specified on the dispatch note enclosed with the Goods. Ensure that you obtain a stamp (or other proof of posting) on the dispatch note, which you should retain until you receive your refund.

Please note that we will only accept returns dispatched through our nominated carriers. Delivery cost of returning the Goods to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’.

If any international or European Orders are returned to us due to a Good being faulty, you will be liable for the import duty (but we will refund this once we have received the Good and established that the Goods is faulty) on the condition that you send proof of this to us via the email address: Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

Any refunds will be made within fourteen (14) days from receipt of the returned Order.

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